IT Support Specialist CV example
A complete, ATS-friendly IT Support Specialist CV you can use as a model: a ready-made professional summary, the skills employers search for, and achievement bullets written with strong action verbs.
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PROFESSIONAL SUMMARY
IT Support Specialist with 5 years of experience in troubleshooting, user management and Office 365. Known for fast ticket resolution and clear communication with users.
WORK EXPERIENCE
- Resolved 5+ support tickets per week with a 20% first-contact resolution rate.
- Managed user accounts and permissions in Active Directory and Office 365 for 20 users.
- Set up and maintained laptops, printers and network devices across 15 offices.
- Cut average ticket resolution time by 3% by building a knowledge base.
- Implemented backup routines that ensured full data recovery during incidents.
SKILLS
Windows & macOS · Active Directory · Office 365 · Troubleshooting · Networking Basics · Ticketing Systems · Hardware Setup · Backup & Recovery · IT Security · Customer Service
EDUCATION
Bachelor's degree – relevant field
Numbers in the sample are illustrative. Replace them with your real results.
Professional summary example
Key skills for a IT Support Specialist
Experience bullet examples
- Resolved [X]+ support tickets per week with a [X]% first-contact resolution rate.
- Managed user accounts and permissions in Active Directory and Office 365 for [X] users.
- Set up and maintained laptops, printers and network devices across [X] offices.
- Cut average ticket resolution time by [X]% by building a knowledge base.
- Implemented backup routines that ensured full data recovery during incidents.
Replace [X] with your real numbers.
How to write a strong IT Support Specialist CV
- Put "IT Support Specialist" (or the exact title from the job ad) under your name — ATS systems match titles first.
- Start every bullet with a strong verb and add a number: volume, %, money or time saved.
- Mirror the ad's keywords in your skills and summary — e.g. Windows & macOS, Active Directory, Office 365 — but only skills you really have.
- Keep it to one page under 3 years of experience, two pages at most otherwise.
- Use a single-column template with standard headings for online applications.
Frequently asked questions
How long should a IT Support Specialist CV be?
One page if you have under 3 years of experience; up to two pages for experienced IT Support Specialists. Focus on the last 10 years.
What skills should I put on a IT Support Specialist CV?
Lead with the skills in the job ad. Common ones include Windows & macOS, Active Directory, Office 365, Troubleshooting, Networking Basics, Ticketing Systems.
Should a IT Support Specialist CV include a photo?
It depends on the country: common in the Gulf and parts of Europe, but not expected in the US, UK or Canada, where it's safer to leave it out.